I am doing some research and request your assistance.

Feel free to email me, PM me, or post here, things you wish management knew about training. This should be divided by subject matter in some general categories:
What management should know about:
-compliance training,
-security training,
-operations,
-lending or in
-general.

You might think they don't know:
-how much time it takes to prepare a lesson,
-whether you should have a central department do this, you should, outsource it, or a mix,
-on-site is better or off-site,
-how much training you need yourself
-how to spend not too much or too little,
-what works best, in-house, webinars, off-site short subjects like a 1 or 2 day, or a school of 5 or more days
-resources needed,
-subject matter,
-how many times per year staff should be trained,
-should training tied to annual performance review,
-what is required by law or policy,
-etc.

The question is, what do you think management should know? (This is not to say your group doesn't already. Think of what they should know, not just what they do or don't.)

I appreciate your assistance.

Andy, as you are aware, training is more than conveying information about a subject. A book can do that. It is cheep and convent. Training done by someone who understands the subject but doesn’t know how to train it is just as ineffective. as training done by someone who knows how to train but doesn’t understand the subject matter.

In other word, a professional trainer who has knowledge and experience in the subject being taught and a understanding of teaching techniques is required for effective training. Most in-house training departments are lacking in this area.

When they use someone in-house with knowledge and experience to do training they may perpetuate errors. These in-house trainers appear to thoroughly understand the subject matter, but it may all be an illusion and the illusion of knowledge is a dangerous thing.

It is nice to have the experience of many institutions. That is what you can get with professional trainers.

When looking for someone to provide training services make certain that the trainer:

Thoroughly understand the subject matter;

Use many different training techniques to teach each principle (sometimes you must say the same thing 5-8 different times, in different ways, before the students get it); and

Do it in a way that does not put the audience to sleep. Make it fun. You don’t learn much when sleeping.