Could someone please clarify for me about the 10 business days if provisional credit is not given or 45 calendar days if provisional credit is give to complete the investigation. Why is one business days and the other calendar days? Thanks.

Hi Dink,

I am thinking your talking about REG E timeframes? The FI has 10 Business days to resolve a claim of error, if they cannot do so they must provide Provisional Credit, then they have an additional 45-90 Calendar days to provide resolution. From my POV: Business days allow the bank a more reasonable time frame to RESOLVE a claim, which is in the Consumers Best Interest.The calendar days & Business days start ticking from the date the claim is taken, so the 10& the 45/90 run along side one another.

You might be able to find a commentary on REG E to better explain why legally the time frames where set up they way they where.

Thanks. I appreciate the response and clarificaton.