I'm curious to know how other banks work deposit exceptions? We are a 1.2 million dollar bank with numerous branches. All deposit docs are sent to one location. All missing items are put on a "Tikler" system. The new account rep is then charged with clearing this item. However, we are often faced with items still left on the Tikler either because Operations didn't know it was a tikler item or it's a case of "we sent it over - we never got it" the black hole. So . . .who works these items at your bank? Frontline staff? Operations staff? Is your frontline penalized for outstanding exceptions?

Thanks in advanced for any valueable information.

We use an Excel spreadsheet to track deposit exceptions, and it is sent out to anyone who opens accounts and their managers in addition to Compliance and Security. The workbook has several pages including deposit exceptions, safe deposit box exceptions, IRA and CD exceptions, HSA exceptions, and CIP exceptions. It is up to the frontline employee who opened the account to clear the exception. Typically, we request exceptions be cleared within 30 days of the notification. As the 30-day mark approaches, the item is in bold red font, and the employee is asked to respond to the manager on the status of the exception. It has worked pretty well, but we have gotten to the point with a CIP exception where we have had to physically walk up to someone's desk and tell them they have until noon to clear their exception or the account will be closed out. Fortunately, those instances are few and far between!