Our cardholder is disputing multiple online transactions as fraud. The dispute was denied by the merchant as the transaction was “secured by VISA”. The merchant refuses to send us the transaction details including the shipping address so we are unable to determine if our customer benefited from this transaction. Does anyone know if we are entitled to receive the transaction information from the merchant? Any advice on this matter is greatly appreciated!

In short - yes the do. I can help you but I'd have to disclose Visa proprietary information. Send me a PM and I can help you.