I work for a community bank and we have recentely received requests to start a LockBox Service for HO Associations. Does anyone out there currently offer this service? Has this been successful for your customers and for your bank? Any compliance issues? I'm putting together a policy & procedure manual for this but can't seem to find enough information out there.
Any help would be greatly appreciated!!

I once worked for a bank that offered lockbox services. I was not directly involved in it, but I do remember that we were required to have an agreement on file with them. Also, we had to provide extra HIPAA training to those employees, because they handled accounts for medical offices.

Thank you, Newbie Mgr, for your response. We found some information and are now looking at the required forms. We should be up and running with this new service by end of March!!