I agree. There is virtually no reason for a customer to come to our location. We house loan/deposit operations, accounting, IT, and HR. In addition, the glass door is kept unlocked during the day. However, the doors to the offices are kept locked and can only be accessed via a passcode.
Do you know of any published material on this subject?
Thanks for your reply.
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Maybe all one can do is hope to end up with the right regrets.