Answer:
Answer by Barry Thompson:
I once wrote a plan for an institution located within a ten-mile radius of three nuclear power plants. All of its branch locations were within the radius where a nuclear accident would close all of it’s offices. In this case, it was necessary to designate a location outside of the danger zone.
Select two locations one would be inside the danger zone and one outside of the zone if possible. If for any reason any member of your team couldn’t make the first location they could go to your second or even third designated location. If the first location is unusable or unreachable everyone would go to the second location.
However, you could have a situation where some of the team can make the first location and some cannot. In which case the procedure should direct the rest of your team to the second location. Your team leader would them begin the recovery with those at the main location and connect with the second location as soon as possible. I would even have a back up plan for people arriving at the second location to begin recovery of services at that location. When communication is restored the team would then link up.
Answer:
Answer by Dana Turner:
In addition to Barry's suggestions, consider developing a third-party relay agreement with another institution or business, or include one with your alarm company. The third-party should be located in another region that also has a different telephone area code. Instruct your team members to contact the third-party for response instructions -- after you call the third-party with those instructions.
Answer:
Answer by Andy Zavoina:
When we had flooding in Houston last year, we couldn't reach our banks by land line or cell phones. But 2-way pagers worked fine and with text messaging we were able to communicate exactly what was needed.
Seek an alternate communication source that is delivered separately from what you already know doesn't work in a crisis.
First published on BankersOnline.com 5/20/02
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