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Question:

If a new customer makes an error in the account number when giving his company his bank account info for direct deposit of his paycheck and his paycheck ends up going into the wrong account and he doesn’t figure it out until after hours, when no one with authority to move the money is there, is it okay for our call center employee to give the customer the contact information for the person whose account erroneously received the funds?

Answer:

NO! The mistake is unfortunate, but as one of our Poster Children learned the hard way, you don’t violate another customer’s privacy in order to try to help another customer.
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Learn more about Mary Beth Guard’s webinar
Poster Children of the Banking Universe (Operations)