02/23/2025
We have a member that we have called several times to confirm a check for things like a check number differing from what's shown in the MICR line and other things. Each time, he has informed us that his CPA was having issues, and asked us to pay the item. Recently he added a business partner who has reviewed the account and identified the items which were approved, and says they were in fact altered.
The member now wants to make a claim on these checks. Would we be able to deny the claim since he had previously approved them?
02/23/2025
Per bank policy, we have always stated that if we cash a check for a customer (it is never deposited into their account) and the check is returned, we cannot offset their account for the returned check. We (the bank) have always thought this was a regulation, but cannot find it anywhere.
Is a bank permitted (or not) to debit the customer's account when a cashed item is returned?
02/02/2025
I have been in our bank's treasury department for many years and never been part of, or seen, a Positive Pay audit. Our new auditor wants to put an audit process in place for it. What would be the compliance reason to perform an audit on Positive Pay?
02/02/2025
We are a [redacted vendor name] bank using [redacted vendor name] AML software. We have noted an increase in small check fraud between $100.00 and $5,000.00 at our teller stations and ATM deposits. Currently, with manual reports worked daily and certain alerts within our software, we are able to catch the larger dollar amounts in check fraud.
We want to know if any banks using the same software know of anything that could help us catch more of these smaller amounts in attempts to reduce loss, whether it be manual reports through our vendor, reports in [redacted], or parameters that can be changed in our vendor software.
12/01/2024
If we have a business customer that notified us that a check cashed against their account was "altered" and that check was determined to be a counterfeit, but the signature on the check reasonably matches the signature of the authorized signer (almost exactly), would we still be liable to credit our customer for the counterfeited check?
09/29/2024
What is one example of AI going wrong in marketing?
09/29/2024
Will AI be useful in avoiding fraud and AML problems?
09/15/2024
What does “A/G/O” mean when in a payee line? For example, “Susan Smith A/G/O Bandon Counts.”
06/30/2024
We need some clarification on holds. if a customer makes a check deposit in a branch on the 14th, would the 15th be the next business day (2nd) or would it be the first business day- implying that the day of dep (14th) does not count. Also, if the date of availability is the 17th, do the funds need to be hard posted on the 17th, or can they be memo posted to the customer's account?
05/19/2024
What is meant by “multiple presentments” of an item?