Latest Operations - GLBA Topics

FAST Act to GLBA-Required to Send Privacy Notice?

02/05/2017

If the Bank qualifies under the “Fixing America's Surface Transportation Act” (FAST Act) to GLBA, is the bank still required to continuously post its privacy notice on its website and mail a current privacy notice to customers who request it by telephone within ten days of request?

Regs Outlining Requirements for Shredding Docs

02/23/2015

What regulations outline requirements for shredding of paper documents that are bank, or customer, consumer information?

GLBA Compliance Without the Headache

03/16/2009

A big part of our IT Security budget is spent on GLBA compliance. Are we doing something wrong?

Achieving Compliance the Cost-effective Way

03/09/2009

How can a bank achieve assured compliance given the constrained information security budgets today?

Integrating Compliance Programs into your Operational Risk Management Program

12/08/2008

Among credit risk, market risk and operational risk, developing a good operational risk management program seems to be the most challenging. Can't our existing compliance processes (e.g., AML, Red Flags, GLBA, etc.) contribute to operational risk management?

Truncating Bank Receipts

07/28/2008

The FACTA (fair and accurate credit transaction act) section 113 requires that account numbers on credit card receipts are truncated. Does the same apply to banking receipts? Is this covered by GLBA?

Conducting An Information Technology Risk Assessment

02/03/2003

I would welcome any suggestions regarding how to conduct an information technology risk assessment.

FTC's Safeguard Rule

01/01/2003

In the June issue of the BANKERS' HOTLINE the front-page article entitled "Privacy II" talks about implementing the provisions of the Gramm-Leach Bliley Act (GLBA) 501(b).

ATM Surcharge Notice Mischief

09/23/2002

by Mary Beth Guard, BOL Guru

Authorized Signer's Account Rights

09/02/2002

On an individual account for a son where the mother is an authorized signer what rights does the mother have on the account. My concern is that the son is going to war but does not want to make the mother a joint owner, with GLBA what in mind can the authorized signer receive statements, balance, information, etc.?

Vendor Guru Q&A - Operations

Operational challenges of multiple check processing systems

Self-service ECM capabilities

Challenges of system fragmentation for item processing

Imaging solution consolidation

Lockbox services and accelerated cash flow

Benefits of two-way document exchange with account holders

Benefits of OCR for document management

Benefits of image-enabled ATMs/ITMs

Electronic lockbox

Real-time check processing and fraud

Merchant credit after final credit from card issuer

03/02/2025

We have seen an uptick in merchant credits for disputed transactions, and these credits areduplicated in the cardholder's account, (the bank's final credit and a merchant credit). My question is, are banks able to reverse merchant credits after the final credit has been supplied to the cardholder?

Using a third-party collector for overdrawn account

03/02/2025

My question is related to checking accounts that go into the negative and are facing potential charge off. I am looking to see what the rules and regulations are in regard to sending negative checking accounts (depending on the amount) to a third-party collector. Is this allowed? I cannot find anything anywhere stating that it is allowed.

Smarter ATM and Branch Surveillance

03/02/2025

Cameras are a critical component of ATM and branch security to protect staff, customers, and ATMs.

Operational challenges of multiple check processing systems

03/02/2025

What operational challenges arise from maintaining multiple check processing systems?

When a Customer Dies

02/23/2025

I am just wondering if anyone has a process for when a customer passes away. Is there a care package sent out? Or a letter notifying the other account owners of their options? Or, in the case of a single owner, a letter sent to the last known address with options? I am looking to not have such a detached process. Our customers are like family at the bank I work for.

Latest Operations - GLBA Topics

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