03/30/2025
I have a customer who cashed a check for $10,880.00 and, after cashing, told the teller to make three separate deposits of $2000.00 each into three different accounts for which the memkber is a joint owner. Because the teller kept the cash and made the deposits do we have to file a CTR?
I believe if we had given the money to the member and the member had given the teller back $6,000, a CTR would be required. But because the $10,880 was not handed to the member, the only cash transaction would be the net payout of $4,880 from the teller to the member, and a CTR would not be required.
02/02/2025
We are a [redacted vendor name] bank using [redacted vendor name] AML software. We have noted an increase in small check fraud between $100.00 and $5,000.00 at our teller stations and ATM deposits. Currently, with manual reports worked daily and certain alerts within our software, we are able to catch the larger dollar amounts in check fraud.
We want to know if any banks using the same software know of anything that could help us catch more of these smaller amounts in attempts to reduce loss, whether it be manual reports through our vendor, reports in [redacted], or parameters that can be changed in our vendor software.
01/12/2025
How does Reg CC impact deposits made at ATMs, are there required notices or procedures and are they different for your own ATMs and others?
01/05/2025
I am inquiring about opening an account for local police department. They are needing a non-interest bearing account to hold money in that has been seized. The final disposition will be decided by the courts.
Is it possible to open a non-interest account and if so how or what do they need to do in order to obtain this?
12/29/2024
How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
12/15/2024
We're exploring the idea of cash lockers - night drop meets ITM (similar to Amazon lockers at Whole Foods). The concept is for commercial clients to be able to pick up change orders after hours. Have you heard of this anywhere or know of any best practices?
12/01/2024
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
12/01/2024
Must we file a SAR on a cannabis customer even if nothing suspicious is going on?
11/24/2024
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
11/10/2024
We have a situation where a customer deposited $10,000 cash into their account that is owned by two other individuals. Later in the same day, one of the individuals makes a $200 change order on their own personal joint account. How do we complete the CTR? Do we include the 3 joint account owners for the $10,000 cash deposit, then add a role for the individual for the $200change order or do we only list the individual that was involved with the $10,000 cash deposit, with the transaction being conducted on their behalf (with no one conducting the transaction) and the $200 change order conducted on their own behalf.