Vendor Guru Q&A - Operations

Latest Operations - Tools Topics

UBPR Meaning

11/21/2021

What does “UBPR” stand for?

Disputing Monthly Telephone Charge 18 Months

07/23/2012

I have a customer who is disputing a monthly telephone charge of $27.06 (Virgin Mobile). This same charge has been coming out of his account for 18 months, totaling $487.08. He advised me of this error on 5/30/12. My question is: What part of this amount is our bank liable for?

List of Required Signage for Branches and ATMs

04/23/2012

Where can I get a list of compliance signage that is required in branches and at ATMs?

Disclosures Required on Electronic Signs

02/21/2011

Our bank compliance officer left last fall for another job. I am in charge of our electronic sign and need to find out where there is a clear/concise source of information that guides us in what we have to disclose on the sign for interest rates, terms, etc.

To Re-key a Safe Deposit Box...or Not?

02/21/2011

Is it necessary to rekey a safe deposit box if both keys are turned in upon closure?

EHL, EOL, Which is Right?

05/31/2010

If we run an ad in the paper, does it need to say we are an "Equal Opportunity Lender" or an "Equal Housing Lender?" We've seen both.

Communicating Compliance Risk In Business Terms

04/27/2009

How can I communicate compliance risk in terms that the business can understand and use to make immediate, measurable cost versus benefit risk decisions?

Communicating IT Risk In Business Terms

04/20/2009

How can I communicate IT risk in terms that the business can understand and use to make immediate, measurable cost versus benefit risk decisions ?

Temporary Liquidity Guarantee Program

01/05/2009

Where can I find the TLGP signage for opting-out and when does this need to be posted in our bank branches?

Improving the Efficiency of the Collections Department

12/15/2008

How can I improve the efficiency and effectiveness of my collections department?

Credit bureau checks for new accounts

11/17/2024

What types of accounts does a financial institution need prior authorization for from a client before running Chexsystems? How does a financial institution have to notify a client that they are going to run Chexsystems? Regarding business clients - we run biz Chexsystems on the business and the beneficial owner, correct? How do we have to notify them that we are pulling their credit to determine if we can open a new account?

Banking a sole proprietorship insurance agency

11/17/2024

When banking an insurance agency that handles only cash deposits, what documents are required? Do we have to obtain their contract agreement, if they are a sole proprietorship and are licensed with multiple agencies? I am located in Georgia and regulated by the OCC.

Real-Time Transaction Level Check Processing

11/17/2024

What are the benefits of processing checks at the transaction level vs. by batches?

Completing a CTR involving multiple transactions

11/10/2024

We have a situation where a customer deposited $10,000 cash into their account that is owned by two other individuals. Later in the same day, one of the individuals makes a $200 change order on their own personal joint account. How do we complete the CTR? Do we include the 3 joint account owners for the $10,000 cash deposit, then add a role for the individual for the $200change order or do we only list the individual that was involved with the $10,000 cash deposit, with the transaction being conducted on their behalf (with no one conducting the transaction) and the $200 change order conducted on their own behalf.

Powers of an authorized signer on a trust account

11/10/2024

A trustee has appointed an authorized signer (not a successor trustee in this case) to their trust. The trust documents give them the power to do this. If the trustee who appoints the authorized signer dies, when do the powers of the authorized signer cease? At the time the trustee's death, or when new trust documents are drafted by the successor trustee(s)?

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