11/21/2021
What does “UBPR” stand for?
07/23/2012
I have a customer who is disputing a monthly telephone charge of $27.06 (Virgin Mobile). This same charge has been coming out of his account for 18 months, totaling $487.08. He advised me of this error on 5/30/12. My question is: What part of this amount is our bank liable for?
04/23/2012
Where can I get a list of compliance signage that is required in branches and at ATMs?
02/21/2011
Our bank compliance officer left last fall for another job. I am in charge of our electronic sign and need to find out where there is a clear/concise source of information that guides us in what we have to disclose on the sign for interest rates, terms, etc.
02/21/2011
Is it necessary to rekey a safe deposit box if both keys are turned in upon closure?
05/31/2010
If we run an ad in the paper, does it need to say we are an "Equal Opportunity Lender" or an "Equal Housing Lender?" We've seen both.
04/27/2009
How can I communicate compliance risk in terms that the business can understand and use to make immediate, measurable cost versus benefit risk decisions?
04/20/2009
How can I communicate IT risk in terms that the business can understand and use to make immediate, measurable cost versus benefit risk decisions ?
01/05/2009
Where can I find the TLGP signage for opting-out and when does this need to be posted in our bank branches?
12/15/2008
How can I improve the efficiency and effectiveness of my collections department?