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Holiday Closing Sign Rules

09/08/2008

Do banks have to post a sign telling customers that they will be closed for a holiday? If yes, what are the parameters and how visible must the sign be?

Safe Deposit Access in Vault

02/12/2007

We recently read a detailed question about permitting safe deposit box renters to access their boxes behind the locked day gate in the vault. Dave McGuinn offered a strong argument against permitting such access. That has prompted these follow-up questions:<ol><li>What if a box is so heavy a customer cannot carry it? Is it OK for an employee to carry it for the customer?<li>What if the customer only wants to slip a piece of paper into the box without removing the box? Can our employee stand at the day gate while the customer does so?<li>What if we have security cameras located in the vault to watch customers as they access the box? Would this allow them to stay in the vault?</ol>

Bank Advertising Training Needed

09/18/2006

I work for an advertising agency that has taken on a bank as a client. I was told that bank advertising is subject to strict regulations. I’m looking for training materials or even a seminar to attend. Do you have any suggestions?

Banks Have Tough Competitors for Unbanked

12/01/2005

When it comes to appealing to the nation's 22 million unbanked people, banks have some stiff competition. One of those competitors is a fairly new source - plastic payroll cards.

Support via Multimedia Channels

07/01/2005

Washington Mutual, Seattle, has teamed up with StartupNation, a multimedia company that has created advice programs geared toward small business owners.

FBI Investigating ATM Robberies

01/01/2005

A rash of ATM thefts during December and January are similar in methods, but scattered in locations. Three took place in Central New Jersey. Others in the South and Southwest.

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Adding authorized signers to estate accounts

01/26/2025

Can an attorney-in-fact or agent for the executor of an estate be listed on the estate account as a signer if they weren't appointed by the court to specifically be on the estate account? The executor wanted to put their agent on the estate account, but I feel this could get messy because I feel the agent isn't legally bound by the will to carry out the duties of the executor.

Calculating a customer's IRA RMD

01/19/2025

We have a customer who made an IRA deposit for the previous year. When calculating her RMD, our system is including this deposit in her RMD amount even though it was not her ending balance as of December 31st. We don't believe this to be correct as everything we find says the RMD is based on the end-of-year balance. Are we correct or should we include the deposit she made after 12-31 in calculating her RMD amount?

Terms and Conditions for Online Banking

01/19/2025

We need to update our online banking terms and conditions. Is there anywhere that we can get one that is created already or a place where we can find a template?

Electronic delivery of escrow analysis statements

01/12/2025

We are thinking about placing the Annual Escrow Analysis statements on customers' online banking portal (same place where monthly statements reside). In looking at 1024.17 (and its subpart under RESPA), there doesn't appear to be any call out eliminating the need to deliver via USPS. If we went to electronic delivery (within compliance under the ESIGN Act), would we then still have to deliver a physical copy of the annual escrow analysis statement (when required under the same citation)?

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