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Latest Operations - Government Checks Topics

Validity of Customer Notation

09/20/2010

A customer has placed the phrase "void after 90 days" on his checks. A check was presented and paid after the ninety day timeframe. The customer wants the money back. Are we liable?

Government Check - Funds Availability

08/13/2007

Our bank is located in Virginia and is in Federal district 05 and a customer has deposited a check drawn on the State of Maryland also in district 05. Since it is a State government check must we make the funds available as next day or do we simple treat the check as local since the check is drawn off of a state other than our own?

Signing Over a Government Check

01/22/2007

Can a non-account holder sign over a government check to an account holder for deposit or cash on his/her account?

Refusing to Cash Government Checks

10/30/2006

We generally do not cash checks for non-customers. We have been discussing this as a potential income source, but there are differing opinions on our right to refuse to cash government checks, postal money orders, treasury checks, etc. My question is this: can we refuse to cash these?

Noncustomer Check Cashing Fees for Tax Checks

04/19/2004

We cash tax refund checks for noncustomers and charge a fee of 3% of the check amount, or $5, whichever is greater. I am looking for guidance on the fees we can charge.

Cashing Government Checks for Noncustomers

01/05/2004

Currently my bank will cash a government check...both federal or state, for non-customers. We have lost a considerable amount of money by providing this service. My questions: (1) Is there a requirement that we cash government checks for non-customers? (2) When a customer opens an account for the purpose of having an account in which to deposit a government check, can we require that the check be set up on direct deposit? Customers will open an account, deposit the check, cash the check and then close the account. If the deposit was made directly from the government we would waste far less time and money opening accounts for one day.

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Responding to Verification of Assets requests

04/27/2025

Do banks have a legal obligation to respond to verification of assets for Medicare or public housing? If so, is there a hard and fast rule for a response timeframe. We try to respond timely out of courtesy for our customer base, but the requesters have become increasingly aggressive and pushing for immediate responses. Due to the volume of requests and our limited staff, it is difficult to fulfill all of them the same day that they are received.

ECM cost savings

04/27/2025

How could the implementation of an ECM help a financial institution control its costs?

Time frames for Mastercard debit disputes

04/20/2025

I am looking for the time frames for debit card disputes, not in regard to Reg E, but Mastercard rules. Customer filled out a dispute form for fraud on 1/25/25. I input it to our processor [omitted] 1/27/25. Today (4/1/25), the merchant has done a rebuttal rejecting the dispute. I opened a case with [vendor name omitted] stating the merchant is outside the 45 days window to respond. They didn't process the chargeback to the Merchant until 2/15/25 (they state they have 120 days to do this-they are within the time frame) which i was under the impression that is as far back as I could go if we were to go back farther than the 60 days past statement receipt, not how long [vendor name omitted] has to process the dispute I opened. Either way if they go by my date of 1/27/25 or their date of 2/15/25, 4/1/25 seems to be outside the 45 days window. I am looking for a table or guide with timeframes to help with disputes please.

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