05/14/2023
Does an online bank (such as Ally Bank or go2bank) have to provide customers with an Image Replacement Document (IRD) when checks deposited via mobile Remote Deposit Capture (mRDC) are returned?
If no, does it then become the responsibility of the payee to work with the maker of the check to recoup the funds?
04/30/2023
Is it customary to file a SAR when a customer's payroll check is returned as NSF? The check is not redeposited and it appears the employer corrects this by paying the employee in cash for those returned items. The check amounts range from $600-$900. There have been a total of 9 checks within a yearlong period.
12/12/2021
When mailing a chargeback to a customer, is it required to include a brochure explaining Check 21? We give out disclosures at account opening explaining Check 21 and since it's been in place since 2004 do we really need to send one with every chargeback?
04/19/2020
We have an item that was returned with the incorrect return reason code. It was returned as a forgery but should have been an endorsement. The item is payable to a business and endorsed by an individual. The payee claims to have not received the item in the mail. We received the item back as a late return claim. Can we return the item again for the correct return reason? What is the time frame for an improper endorsement?
05/19/2019
For an ACH transaction we (RDFI) have received, we believe a third party made the payment to an account and we (as RDFI) would like to return it. May we return it using the return code R23? R23 description sounds as if the recipient account holder should return the transaction.
01/27/2019
An ACH credit was incorrectly returned as NSF (R01). It was brought to our attention 5 days after it occurred by the member. What is our best way at getting the credit to be resubmitted (having the member work with the company, us working with the originator or ODFI, something else)?
09/30/2018
Is a com-check that truckers use like a draft? Can they be returned outside of the 24 hours for unauthorized? We have one that is supposed to be returned to us, it was deposited on Jan 19 and still has not been returned.
06/17/2018
We received a Fed adjustment for duplicate presentment (failure to secure) for an RDC item. The item was originally processed by our member RDC (blank endorsement) and paid in December 2017. The item was subsequently stolen from his home.
In January 2018 a second presentment was made via ATM and now includes a third party endorsement . The item was credited to the third party's account at the other financial institution of which the payee has no ownership.
Do I have any breach of warranty claim (presentment or transfer) against either the drawn on bank or the second presentment bank?
09/10/2017
When you receive notice of a returned item and place a hold on the clients account are you required to provide the customer with a Hold Notice? Also, if the item ends up not being returned are you required to notify customer?
09/03/2017
We have a returned Canadian check that is stamped Domicile Error. Can you please explain this to us?