03/30/2025
When a non-customer comes in to cash an on-us payroll check, we take their information from their driver's license or state-issued ID and enter it into our system. Are we legally able to ask for their Social Security number, considering they are non-customers?
05/05/2019
How are the CFPB and FTC protecting military consumers from first-party debt collection?
04/28/2019
On October 17, 2018, the CFPB announced that it plans to issue a Notice of Proposed Rulemaking (NPRM) for the Fair Debt Collection Practices Act (FDCPA) this spring; the NPRM will likely have a dramatic impact on collection practices for debt collectors. But, what affect, if any, will it have on first-party creditors? What other regulatory concerns related to debt collection should my bank be aware of?
04/21/2019
In its $28.5 million settlement with Navy Federal Credit Union (NFCU), the Consumer Financial Protection Bureau (CFPB) stated that NFCU's collection letters contained material misrepresentations – or unfair or deceptive abusive acts or practices – that were likely to mislead consumers; how did NFCU's templates violate UDAAP?
03/17/2019
What should banks do to detect elder financial exploitation?
03/03/2019
Why are banks so pivotal in helping to combat elder financial exploitation?
02/24/2019
Why is elder financial exploitation growing so fast?
02/17/2019
Who is an elderly customer?
07/15/2018
Based on the change to Texas law Sec. 506.001. CONCEALED HANDGUN LICENSE AS VALID PROOF OF IDENTIFICATION.
(a) A person may not deny the holder of a concealed handgun license issued under Subchapter H, Chapter 4l l, Government Code, access to goods, services, or facilities, except as provided by Section 52l.460,Transportation Code, or in regard to the operation of a motor vehicle, because the holder has, or presents, a concealed handgun license rather than a driver's license or other acceptable form of personal identification.
Does this mean that community banks must accept the concealed handgun license as a primary form of identification? Or can we use it as secondary to other identification and still be within the law?
12/31/2017
Can you use a border crossing card to cash a check?