Most Popular Operations Content
Calculating a customer's IRA RMD
01/19/2025
We have a customer who made an IRA deposit for the previous year. When calculating her RMD, our system is including this deposit in her RMD amount even though it was not her ending balance as of December 31st. We don't believe this to be correct as everything we find says the RMD is based on the end-of-year balance. Are we correct or should we include the deposit she made after 12-31 in calculating her RMD amount?
Terms and Conditions for Online Banking
01/19/2025
We need to update our online banking terms and conditions. Is there anywhere that we can get one that is created already or a place where we can find a template?
Benefits of OCR for document management
01/19/2025
How can OCR technology improve document management?
Use of Nicknames
01/12/2025
How do other banks handle situations where you have an individual who goes by a "preferred name" such as Lillian when their legal name is Lawrence? There is no legal name, identification or SSN change to show as evidence of identity but their place of business is making checks payable to the preferred name as well as their family members. My thing is - how do we know that these checks belong to Lawrence? It could possibly be a family members check.
Electronic delivery of escrow analysis statements
01/12/2025
We are thinking about placing the Annual Escrow Analysis statements on customers' online banking portal (same place where monthly statements reside). In looking at 1024.17 (and its subpart under RESPA), there doesn't appear to be any call out eliminating the need to deliver via USPS. If we went to electronic delivery (within compliance under the ESIGN Act), would we then still have to deliver a physical copy of the annual escrow analysis statement (when required under the same citation)?