Most Popular Operations Content
Types of information stored in an ECM system
04/20/2025
What types of information do financial institutions store in ECM systems?
Image usability analysis (IUA)
04/20/2025
What is image usability analysis (IUA)?
Does this LLC need a new EIN?
04/20/2025
I have an LLC with two members. One member has sold out to the other member. Does the LLC need to get a new EIN and account or can it keep the same EIN and account?
Time frames for Mastercard debit disputes
04/20/2025
I am looking for the time frames for debit card disputes, not in regard to Reg E, but Mastercard rules. Customer filled out a dispute form for fraud on 1/25/25. I input it to our processor [omitted] 1/27/25. Today (4/1/25), the merchant has done a rebuttal rejecting the dispute. I opened a case with [vendor name omitted] stating the merchant is outside the 45 days window to respond. They didn't process the chargeback to the Merchant until 2/15/25 (they state they have 120 days to do this-they are within the time frame) which i was under the impression that is as far back as I could go if we were to go back farther than the 60 days past statement receipt, not how long [vendor name omitted] has to process the dispute I opened. Either way if they go by my date of 1/27/25 or their date of 2/15/25, 4/1/25 seems to be outside the 45 days window. I am looking for a table or guide with timeframes to help with disputes please.
Closing a low-balance account
04/13/2025
If a customer requests to close an account with a balance under $100, would it be a best practice to issue a cashier's check, or could we just have the customer sign a closing ticket and note that they took cash?