Most Popular Operations Content
Final Credit and Refunded Charge
08/18/2024
In Reg E, when a final credit is given to a cardholder on a disputed transaction and the merchant issues a credit too, can the merchant issued credit be removed? Does it make a difference if the merchant issued credit was received before or after the final credit?
Handline an unauthorized EFT claim of recurring transactions
08/18/2024
The procedures my bank currently has in place for disputing recurring transactions is to completely deny them, but I know that's not correct. How should recurring transactions be handled? For example, a customer submits a dispute against Amazon Music for the past 4 months, $10.99 each time, but the merchant has been pulling the same amount on the same day every month since last July.
Reducing audit expenses through virtual audits
08/18/2024
How might virtual audits lead to lower audit costs?
Business account unauthorized ACH claims
08/11/2024
If a business disputes a transaction as unauthorized and it is past the return timeframe, can we deny the claim since it is not a consumer account and Reg E does not apply?
Using Nacha's warranty of authorization rule to recover on older transactions
08/11/2024
Can you provide an example in which the authorization warranty by an ODFI can recover additional reimbursement for a consumer Receiver who has been hit with a long series of monthly unauthorized ACH debits to his account?