Personal E-mail Address on Business Cards

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Question:

May we put our personal e-mail address on our business cards that we hand out to our customers? We have been told that we can't do this for compliance reasons.

Answer:

For compliance reasons, we will not allow it. We cannot monitor the employee's personal email and any correspondence between the employee and the customer has to follow all the same rules that communication between the bank and the customer do which includes certain retention requirements, advertising requirements, notification requirements, complaint/dispute follow-ups, privacy, etc.

There are too many regulatory risks involved for the bank to allow such a practice.

First published on BankersOnline.com 8/8/11