Answer:
Answer by Andy Zavoina:
Stay calm, cooperate, give him/her the money, be observant and sound the alarm after the robber has left the scene. At that point your internal procedures should kick in to notify law enforcement, management and to protect the crime scene.
Answer:
Answer by Dana Turner:
A comprehensive policy and procedure statement/training guide -- one for staff and one for management -- is available in "Bankers Tools - Policies, Procedures & Position Descriptions".
First published on BankersOnline.com 12/3/01
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