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When a customer wants to structure

Question: 
A customer asked me what to do with $13,000 in cash. What is the conversation I should have with the customer?
Answer: 

This is what we call a “felony moment”. What you say and what they do in the next few minutes would determine whether the customer structures or not and whether you assisted them in structuring a transaction. It is not a secret that a financial institution will be required to file a CTR for a deposit or withdrawal of more than $10,000 and there is a good pamphlet available from FinCEN on CTRs and Structuring that you might use.
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First published on 06/26/2016

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