11/05/2001
I was researching information on BOL and came across an answer that you had given regarding Opening Procedures - one vs. two employees. We currently have a policy in place that requires two persons to open. The problem...our CFO arrives extremely early and opens by herself. She knows the policy and accepts responsibility for the fact that she is not following it. The other problem....during a recent audit we were cited for this. The auditors arrive early and thus saw her disregarding policy. I know in Banking that senior management always presents this problem but I need to address it. I really don't want to change our two person policy. The auditors recommended having each employee sign an acknowledgment of policy to be placed in their file. Do you have any other suggestions? We are a very small 2 branch organization in the country.
05/07/2001
We are trying to establish a 5 point customer verification process. What are other financial institutions using? I've been told that it is not recommended to simply use social security and driver's license numbers as they are too easy to obtain on the internet.
02/05/2001
I have a customer who comes in to the safe deposit vault every day and spends nearly an hour in the viewing booth with his box. This has gone on for over a month. Do you think this is odd? Do we need to be concerned? For one thing, we only have a couple of viewing booths, so this causes things to get a little jammed up. Would it be wrong for us to ask the customer what he's doing that makes him come so regularly and stay so long?