03/27/2022
In dealing with angry customers, are there certain techniques that are most effective in calming them?
03/20/2022
I am a CEO of a small financial institution! Recently we had our first internal fraud, money was missing at our branch. I reviewed where the branch manager and head teller didn’t follow our procedures allowing money to be stolen. I fired them both on the spot. Now this morning we have discovered more money is missing! I didn’t stop the internal fraud how should I proceed?
03/13/2022
Management refuses to teach the warning signs of an internal embezzlement. Our CEO states that he doesn’t want anyone thinking about that subject. Should a financial institution train staff on the warning signs of an internal embezzlement?
03/06/2022
We had an internal embezzler who robbed us many times before we caught him. We questioned him after every incident, and he never confessed to anything? What were we doing wrong?
02/27/2022
We have an internal fraud in our financial institution? Internal Audit, Human Resources and the Security Department are in a major fight over who should be handling the investigation! My question is who should be conducting the investigation?
02/20/2022
We are conducting an internal fraud examination concerning three people who might have done it. Our CEO has contacted our outside auditing firm for help. I don’t think the person they sent has even handled an internal fraud case before. What should we do?
01/09/2022
If this is a CFPB issuance, do other agencies have to follow it?
12/12/2021
Is there a procedure that Reg E says we must follow to investigate a claim?
10/24/2021
I am trying to understand how other financial institutions handle the branch "All-Clear” signal. Do you require individual branch offices to have a unique All-Clear? How frequently do you recommend that the branch offices change the signal? Can you share opening and closing best-practice processes?
09/19/2021
If a financial institution discovers a crime or fraud and wants to notify law enforcement, what if anything is needed before records/documents are turned over to help with the investigation?