Latest Security - Positive Pay Topics

Question: We had numerous calls about the credit card article ("Credit Card Numbers For ID", Vol. I, Num. 6).

In teaching classes in Bank Security to front line personnel over the past two weeks, an interesting phenomenon occurred.

A teller in Spokane refused to serve a man dressed in dirty construction clothes.

In 1987 First American Bank of Maryland was having a problem trying to fill a growing number of teller positions.

How many times during the day do you hear from customers and/or fellow employees-"Couldn't you make an exception-just this once...please?"