08/16/2004
Are there any written rules or guidelines for minimum requirements in regard to branch vaults, safes and safe deposit areas.
01/19/2004
Can the bank mail ammunition and/or firearms to a customer if the bank received a written request from the customer to surrender the safe deposit box and have the contents mailed to them?
12/01/2003
Question: We just bought a branch that has wallboard around the room where our safe deposit boxes are located.
09/15/2003
My question is how after you have drilled a safe deposit box, and cleared out the contents, and the owner has had no response to the activity on the account, what do we do with their contents. Can we sell the contents once the year is up? If so than how long do we need to hang onto the proceeds, after the bank is reimbursed?
09/02/2003
We have two customers who want their safe deposit box put in the names of both of their trusts. They want the box styled His Trust Name @ 50% and also Her Trust Name @ 50%. Can this be done? The attorney they use has also sent another request for another customer to do the same thing with their safe deposit box. I don't see how one box can be put in the name of two trusts. If this is possible, what social security number or TIN do we use?
09/02/2003
Our bank posts notices at every entrance that no firearms are allowed on the premises. A customer has called to ask if he can bring his firearms to place in his safe deposit box. Our safe deposit box agreement states "You agree not to store anything in your box that is inherently dangerous to nearby persons and property. We have no knowledge of the contents placed in a box by customers, however this customer has made it a point of informing us of what he intends to bring in and wants to know if it is o.k. How should we answer this?
07/22/2003
Question: I have a situation with a safe deposit box that I would like to clear up and hope you can shed some light on the matter.
03/17/2003
This question relates to the UL classification (rating) on vaults. We are looking to place some stand alone safe deposit box vaults in some of our branch locations and we were wondering what UL rating is required (TL15 or TL30). Additionally, if you could cite us the regulation covering this requirement, we would be most appreciative.
02/01/2003
The new, revised version of 314(a) was released by FinCEN on February 6, and is effective February 18, 2003.
01/20/2003
Would someone share your security procedures for branch offices in the event of an advance knowledge of an expected disaster, such as a flood?