Achieving Teller Excellence is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions, and provide quality service that customers will rave about.
Recorded on May 18, 2016
Deception for Dollars: Social engineering your staff and Call Center
Managing a compliant debit card program is no small task for a financial professional in today’s regulatory environment. Regulators have tucked rules governing debit, gift, and payroll cards into several different regulations.
Paraphrased, here is what one circuit court said, "consumers are protected from a company’s deception, even if they never actually read its disclosures." The world of compliance is different when you consider UDAAP. Period.
How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.
One of the very best defenses in the BSA/AML fight against the “bad guys” – who are getting smarter and sneakier every day -- is a well-educated frontline.
Recorded on March 29, 2016
Thirty Important Steps to Audit your Safe Deposit Department
Improve Your System: Management should take full advantage of an effective safe deposit audit program as their protection against losses due to negligence or carelessness.