04/28/2024
Is it a good idea to provide a separate “NO INSURANCE” disclosure to all box renters?
04/21/2024
Our regulators want us to file a SAR when a non-customer cashes a check at our institution and in the memo line it says something like “air conditioning repair”? How do we do this?
04/21/2024
What financial institutions are affected by the CFPB’s guidance on surprise overdraft and depositor fees?
04/21/2024
We have a number of deposit accounts that were opened where the accountholder desired to have two signatures required for withdrawals. As this has become burdensome for bank staff to verify the incoming clearing checks, we would like to eliminate this requirement. For the existing account holders, what, if any, notification is required?
The account agreements on file currently state "Except as otherwise provided by law or other documents, each of the undersigned is authorized to make withdrawals from the account, provided the required number of signatures indicated above is satisfied." The number of signatures above on the signature card states 2.
04/21/2024
When opening a safety deposit box, would you put a school into an association/organization, or a governmental entity account type? We are seeing that both have been used in the past.
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
04/14/2024
If a beneficial owner or company applicant’s acceptable identification document does not include a photograph for religious reasons, will FinCEN accept the identification document without the photograph?
04/14/2024
Should we refuse accounts of businesses not registered for BOI today?
04/07/2024
We paid an ARC ACH entry that was created from our cashier’s check. We then discovered that the original cashier’s check had already been paid. Can we return the ARC entry?
04/07/2024
What residential address should be reported if a reporting company is required to a report an individual’s residential address, but that individual does not have a permanent residential residence?