06/11/2023
We have a “spin the wheel” promotion. To spin, a customer must donate $1 that the bank donates to a charity. All the prize amounts on the wheel are more than $1 therefore all customers will get more than they donate. The amount won is then sent to the customer via our e-wallet app. We set a certain number of spins and it is done on a first-come-first-served basis.
06/04/2023
Is following the standard Regs, B, Z, DD and fair housing going to ensure advertising compliance?
06/04/2023
According to Reg D, "Savings deposit accounts are specifically excluded from the definition of transaction account, even though they permit third-party transfers, provided that the depository institution complies with the transfer and withdrawal limitations applicable to ‘‘savings deposits’’ under Regulation D." Since the Reg D transfer limitations have been lifted, does this now make a savings account a transaction account?
05/28/2023
I am a loan officer who goes the extra mile in our community bank. I have customers who come to me with all sorts of banking questions beyond loans, because they know I’m willing to help and they trust me. I pride myself on providing such relationship-banking, but sometimes I feel less than confident answering their non-lending questions (like FDIC Insurance). Where can I easily learn more about the other banking rules? I don’t want to say the wrong thing!
05/28/2023
Can we as the bank deny a claim and wait for a resolution from Mastercard/Visa that exceeds the 90 day time frame due to it being in arbitration and then credit the consumer at a later date if we received the credit after the 90 day reg E time frame?
05/21/2023
I’ve been in banking for a little while now and have found I really enjoy it. What I thought would be a short-term job is looking more and more like a viable long-term career choice. There are so many options though – banking covers so many topics! Is there anywhere I can find more general information, to see what interests me the most?
05/21/2023
What is the difference between unauthorized vs fraud? To clarify I do not mean fraud but other consumer complaints. - Thanks!
05/14/2023
Can you recommend a good bank compliance overview course? We would like to give new hires a summary of the overall rules they will face as bank employees.
05/14/2023
Is there any sort of notification requirement for business accounts? (my guess is no)
05/07/2023
Has your FI removed fees for authorized positive/settle negative transactions?