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Latest Compliance - Customer Service/CRM Topics

Coin to Customer's Car On Change Order Days: Risk?

04/29/2018

It was recently brought to my attention some of our tellers have been assisting a commercial customer by carrying out bulk coin to the customer's car on change order days. Although I commend the tellers for going the extra mile, I view this as a security and liability risk. Is this gesture a common and acceptable practice?

Include Custodian on CTR? (UTMA)

09/24/2017

Is a ​custodian of a minor's account considered a ​person on whose behalf a reportable transaction is completed on a​ CTR? We have a situation where someone came in and deposited over $10,000​ into the minor's account. The ​conductor is neither the minor or the​ custodian. I know that we have to include the ​conductor and the​ minor on the CTR. But do we have to include ​the ​custodian?

And Speaking of Customer Service

07/01/1999

I just had an experience that put customer service (and some compliance) to the test. I went with my son to open a checking account. For the first time, I didn't have to be on the account.

Views Of A Consumerist

07/01/1997

At ABAs National Graduate School of Compliance Management, Stephen Brobeck, Executive Director of the Consumer Federation of America, shared his views on banks and consumerism.

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UDAP vs. UDAAP

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