Most Popular Compliance Content
EFTs & Aggravated Ignorance
03/07/2022
Why can't we hold customers liable for carrying their PIN with their card?
Basic steps for Reg E claims
03/07/2022
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
Optimizing complaint log use
03/07/2022
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
A Reg E claims 1st question
02/27/2022
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
3 items for Reg E liability
02/27/2022
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?