Skip to content
 

Latest Compliance - Error Notification Topics

Fraud alert and error claim on debit card

06/02/2019

We have a consumer customer that received a fraud alert on his debit card for "Google Roblox" and he confirmed not his. It was hot carded and a new card was given to him. A week later another fraud alert was placed for "Google Supercell". He said ok to that transaction so card was released from warm status. A month later another fraud alert was placed for "Google Roblox" and he said fraud. After, a month he is claiming fraud on over 75 transaction on both Google Roblox and Supercell. Does he have charge back rights for both or just Roblox?

Reg E Error Resolution Process-Provisional Credit

11/11/2018

As part of the Reg E Error resolution process, (for an unauthorized debit card transaction), are we required to send a letter to the customer once the case has been investigated to let them know whether provisional credit will be rescinded or not? Currently we are only sending a letter when provisional credit is being revoked, not when the customer is being allowed to keep it.

Reduce Error Notification for Signatures

06/04/2001

We allow customers 30 days to examine their statement for errors from when the statement is first made availableto them and 60 days to report any unauthorized signatures, alterations or forgeries. Is the 60 day period mandatory or can we reduce the error notification period to 30 days?

Most Popular Compliance Content

When to get Compliance involved

04/06/2025

Should we bring in compliance to assist when new or modified products or services are launched? If you do, should we have them come in early on or wait until the end or near the very end to "clean up" mistakes that were made?

Is Disclaimer of Oral Agreements for required?

03/30/2025

Does a Disclaimer of Oral Agreements requirement apply to consumer revolving line of credit loans? I know if the loan amount is over $50K you must give this notice; however, my vendor's loan origination system is not prompting this document. I believe it doesn't apply for a consumer open end credit loan.

A debit card, a Cash App account, and a stolen phone

03/30/2025

We have a customer who gave her grandson (who is not on her account) permission to put her debit card on the grandson's Cash App account. There have been transfers from our customer's account by debit card, to the Cash App account that is in the grandson's name. They claim the grandson's phone was stolen and that the transfers were made by the person who stole the phone, not the grandson who was given authority to use the card. Where would the liability fall since the transfers went to an account in the name of a person who was given authority to use the debit card, but that person claims it was theft?

Pages

Penalties View All

Search Topics

Compliance Topics