09/01/2014
This question is in regards to Reg E. What constitutes proof to deny credit or reverse provisional credit under Reg E when a member files a dispute and claims transactions are unauthorized?
09/01/2014
Are business VISA debit card disputes covered under Reg E? Are financial institutions obligated to accept claims?
08/18/2014
How long do we have to give a customer credit on an ATM dispute done in the US?
06/09/2014
REG E- If provisional credit was provided to a customer and the merchant later credits the customer, is there a 5 business day window before provisional can be reversed?
05/19/2014
We issue MasterCard debit cards. If a customer disputes a transaction where a PIN was used per Reg E and MasterCard, can we assess the $50.00 dollar liability? Card wasn't lost or stolen.
04/14/2014
One of my members is disputing a transaction made with her debit card. The transaction came out of her account twice. Only the first transaction was authorized. I am being told that since it was not fraud it does not fall under Reg E guidelines. I believe they are wrong but I need proof. Please help.
01/13/2014
My question is in regards to Reg E Liability and Provisional Credit.
My customer is disputing multiple charges (total of $212.77), and is liable for $50.
When do I enforce her liability? When giving her provisional credit, do I only give her PC for $162.77? Or do I give PC for the entire amount, and then when the investigation is done, do I then withdraw $50 as her liability?
01/13/2014
If a REG E claim is represented by terminal owner, are they required to give us contact info that we can give to our customer so they can further dispute with terminal owner? Or are they only required to supply us valid documentation as to why they have denied our chargeback?
07/08/2013
The BOL infovault [Reg E Error Resolution Timeframes from 07/21/08] stated that overall notification requirements of MasterCard are the same as Reg E & Visa with the exception that Visa requires provisional credit within 5 business days while MC and Reg E require provisional credit by the 10th business days. Is the MC requirement still the 10th business day?
12/10/2012
June 15, 2011 titled Debit Cards - Error Resolution Problems Solved. In that training, there were slides on cancelled recurring transactions that stated that these types of transactions were not covered by Reg E. Could you please provide the reference in Reg E where it supports that a transaction that occurs after the recurring transaction is cancelled is not considered unauthorized and therefore not covered by the regulation.