Most Popular Compliance Content
Social Media Posts Without Member FDIC
01/22/2017
At this time our social media posts, facebook, twitter, google display ads etc. don’t’ have the Member FDIC due to character and layout constraints, however, they are one click away from our landing page that will have the advertising notice of FDIC membership. Would this be acceptable?
Loan Policy Exception Management
01/22/2017
How do banks use technology to manage loan policy exceptions?
Returns in the ACH Network
01/15/2017
Do the ACH Rules cover every type of situation where a customer wants to return an entry?
HMDA reportable lines
01/15/2017
In 2018, for HMDA, if you are required to report either closed-end or open-end loans/lines, or both -- do you also report denials, withdrawals, etc. of each?
Reg E and Visa's Zero Liability Rule
01/15/2017
We have a customer who was contacted by a company offering a $5,000 loan. Our customer was interested and paid a loan processing fee of $275.99 using their debit card . Our customer was then contacted by the company needing an additional $151.99 in order to pay the taxes on the loan which was also paid by their debit card. When the loan of $5,000.00 never showed up, our customer contacted the company inquiring on the loan and was told that an additional $463.00 was needed to continue the loan process due to the customers low score. The customer has now filed an EFT dispute with the bank. All the fees were processed through Western Union. Visa is claiming that there are no charge back rights and that the customer has to work with the merchant for the funds. This seems to be a classic loan scam. What is the banks liability with the customer in reference to Reg E and Visa's zero liability rule?