11/26/2023
We include the EHL logo on our website where we offer home loans. We also use Twitter and Facebook, but do not use it there because it is on our site. Are we OK?
11/19/2023
What is demonstrable consent and can we do that with new account disclosures we email the new customer?
10/29/2023
Do we have to disclose the actual MAPR to all borrowers?
07/09/2023
Do Canadians have TINs?
07/09/2023
We ran a contest and no prize was over $300. We didn’t need to collect non-public private information from the winners since the prizes were small, did we?
07/09/2023
Every year we do a bake sale to raise funds for Breast Cancer Awareness/Local Hospital Foundation. Is this acceptable?
07/02/2023
Now that banks can participate in lotteries, can we facilitate raffles unrelated to the bank for local service groups- post lobby posters or sell tickets for or be a sponsor, etc.?
06/25/2023
Can we do an internal raffle (selling tickets for a chance to win a prize) to benefit a non-profit organization?
06/18/2023
Can we advertise a drawing on social media only?
06/11/2023
We have a “spin the wheel” promotion. To spin, a customer must donate $1 that the bank donates to a charity. All the prize amounts on the wheel are more than $1 therefore all customers will get more than they donate. The amount won is then sent to the customer via our e-wallet app. We set a certain number of spins and it is done on a first-come-first-served basis.