Latest Compliance - Operations Topics

Submitting prepaid account agreements to CFPB

09/03/2017

We are a small community bank and the submission to the CFPB of our Prepaid Account agreements looks to be burdensome. Is there any way out of providing such disclosures?

Investigating a non-Reg E claim

08/27/2017

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

Debit Card Dispute Documentation

08/20/2017

Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?

New regulatory expectations created by CCRS update

07/30/2017

What new regulatory expectations or requirements were added based on the November 2016 revision?

CCRS impact based on differing regulatory agencies

07/23/2017

I’m part of a bank holding company that has one bank with a FDIC charter and another bank where the Federal Reserve is the prudential regulator. How are we expected to make these different regulatory agencies happy or is this one size fits all?

Purpose of the CCRS Framework

07/16/2017

What’s the purpose of the Consumer Compliance Rating System in the first place, don’t examiners just know whether we fall into a specific numerical compliance rating category based on the “smell” test?

Merchant Never Shipped Products-Reg E Claim?

07/09/2017

We have a customer disputing a transaction that was authorized but the merchant never shipped the products would this be a Reg E claim?

How does a bank’s CRA and BSA rating impact its numerical Compliance Rating?

07/09/2017

How does a bank’s CRA and BSA rating impact its numerical Compliance Rating?

Is tracking complaints necessary?

07/09/2017

What might happen if we don't have a system to track complaint resolutions?

Community Banks and the CCRS

07/02/2017

What, if any, considerations were given to smaller community banks or are we graded to the same standard as the money center and regional banks?

Vendor Guru Q&A's - Compliance

Compliance tiers for Dodd-Frank Section 1071

Data privacy & Section 1071

Batch processing vs. transaction level processing for deposits automation

Section 1071

Exception management and better audits

Resolving credit and loan document exceptions

Proactive loan exception management

Tracking loan policy exceptions

Reasons for loan policy exceptions

Audits and document management

Rule Change - Reg Change?

06/04/2023

According to Reg D, "Savings deposit accounts are specifically excluded from the definition of transaction account, even though they permit third-party transfers, provided that the depository institution complies with the transfer and withdrawal limitations applicable to ‘‘savings deposits’’ under Regulation D." Since the Reg D transfer limitations have been lifted, does this now make a savings account a transaction account?

De-Risking regulations?

05/28/2023

Do we have de-risking regulations?

Be a super-service lender by learning more about non-lending compliance rules!

05/28/2023

I am a loan officer who goes the extra mile in our community bank. I have customers who come to me with all sorts of banking questions beyond loans, because they know I’m willing to help and they trust me. I pride myself on providing such relationship-banking, but sometimes I feel less than confident answering their non-lending questions (like FDIC Insurance). Where can I easily learn more about the other banking rules? I don’t want to say the wrong thing!

Criminal and Civil Penalties on BSA? Really?

05/28/2023

Are there both civil and criminal penalties on BSA?

Crypto and BSA where are we?

05/28/2023

Do we need to do anything about crypto currency or virtual currency?

Latest Compliance - Operations Topics

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