Most Popular Compliance Content
Where must what sign be?
09/10/2023
I am looking for regulations or guidance on signage/poster needing to be displayed in financial centers. We have an all-in-one compliance poster that includes Funds Availability, CRA Notice, Home Mortgage Disclosure Act Notice, Equal Housing Lender Notice, Equal Credit Opportunity Act Notice, and CIP Notice. I am looking for guidance on where this poster can and can not be posted in a financial center.
How to Get Call Report Codes
09/10/2023
What call code would be used for the purchase of an RV park?
Debit Card - Cash App Claim
09/03/2023
A customer filed a number of POS transactions originating from Cash App and during our investigation we found out that the charges were linked to a relative of the customer (whom she's previously had issues with). Our customer claims they never authorized this person to use/access the debit card. The documentation stated a physical item was sent to the address that matches that of our customer, but the name linked to the transactions does not match our customer's name. Can we deny this claim since information links back to her address but not her name?
Who to CIP on a Trust
09/03/2023
If we have a revocable living trust, and the Grantor and Trustee are different, would we CIP both the Trustee and Grantor, or just the Trustee?
Liability for Stop Payment Error
08/27/2023
We have a customer that placed a stop payment on a check. When the check cleared the check number was keyed incorrectly by the depository bank. Due to that happening the stop payment was not a direct hit, and it appeared on our Suspect List. The person checking off that list saw that the check number was different so they allowed the check to pay from the customer's account. Is our bank liable to pay the customer back for the check or does any liability lie on the depository bank?