Most Popular Compliance Content
Late Reg E claims; use modified rules?
11/28/2021
Can you explain a late claim and the process that needs to be taken?
Send E-SIGN
11/28/2021
What is demonstrable consent and can we do that with new account disclosures we email the new customer?
Rate Spread Calculator Use
11/28/2021
Why use the Rate Spread Calculator?
Is a voicemail a Reg E Claim?
11/28/2021
If a consumer leaves a voicemail stating name and account number and that there are a couple Amazon charges on their account that are not theirs, is that a valid notification of claim? Sometimes we cannot get back in touch with a member and if they didn't state specifically a date and amount does this still start the investigation timeclock?
PayPal was used – is this our Reg E claim?
11/28/2021
What if the customer says that they don’t have a PayPal account? And they don’t know how PayPal got their information, can you deny the claim and have them contact PayPal?