12/10/2023
Must banks send a periodic statement on deposit accounts?
12/10/2023
Is the term “Equal Housing Lender” on our website sufficient or should we actually have the “Dog House” logo?
12/03/2023
We currently keep both electronic copies and paper copies of every change made on our website. This is time-consuming to maintain. How critical is it to keep hard copies of our work, and what questions should we be asking ourselves to potentially reduce or eliminate unnecessary paper trails?
11/26/2023
Do weblinking rules apply if a business has a link to us, and are we required to monitor this?
11/26/2023
We include the EHL logo on our website where we offer home loans. We also use Twitter and Facebook, but do not use it there because it is on our site. Are we OK?
11/19/2023
What is demonstrable consent and can we do that with new account disclosures we email the new customer?
11/05/2023
My bank wants to make an indemnity claim against a bank that accepted a mobile deposit of a $1,200 check that we accepted in paper form three days later. We learned from the paying bank that the mobile deposited check was indorsed with only the payee’s signature (which is all we got on the paper check when it was deposited with us. We charged the check back to our customer’s account, creating a $500 overdraft, and we have learned our customer has left the country. Can we recover the full amount of the check?
10/29/2023
We just received a $750 check that was returned to us unpaid as a duplicate presentment. There is no information on the check to indicate where it had been accepted for deposit before we took it. How can I get that information, which I will need if we have to make an indemnity claim against that other bank.
10/29/2023
Do we have to disclose the actual MAPR to all borrowers?
10/15/2023
When was the first mobile deposit service in the U.S. started?