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#2294764 - 03/14/24 02:53 PM Mask Policy 2024
Visa D'Kline Offline
Member
Joined: Mar 2004
Posts: 57
Oklahoma
Has your organization reimplemented a mask policy at the teller line or for face-to-face customer service? I'm trying to convince management that "It is time" from a Security perspective.

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Security - PUBLIC
#2294766 - 03/14/24 03:01 PM Re: Mask Policy 2024 Visa D'Kline
rlcarey Online
10K Club
rlcarey
Joined: Jul 2001
Posts: 84,530
Galveston, TX
What do you mean a "mask policy"? Aren't you about 3 years late if you are talking about face masks?
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#2294769 - 03/14/24 03:28 PM Re: Mask Policy 2024 rlcarey
Visa D'Kline Offline
Member
Joined: Mar 2004
Posts: 57
Oklahoma
@RlCarey, I'm wanting to relive olden times where you didn't wear a mask to the bank. It makes identifying suspects in video very difficult. I'm curious if other institutions have reverted back to that as an option or of the 'new norm" is to allow it.

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#2294775 - 03/14/24 05:49 PM Re: Mask Policy 2024 Visa D'Kline
TaraSue Offline
Member
Joined: Oct 2013
Posts: 68
Visa, This may be a bit of a unique circumstance but I have several friends whose physicians still require them to wear masks. (two have diseases that make them naturally imuno compromised - not sure if I spelled that right) several are going through chemo/cancer treatments. At my bank we will allow people to continue to mask. If a non customer comes up in a mask to cash a large check, we will ask them to either lower the mask briefly for ID or come through the drive where they can remove it. That being said, our client base is older so that does impact our decision making.

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#2295221 - 03/27/24 08:51 PM Re: Mask Policy 2024 Visa D'Kline
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,961
Pulling people out of the ditc...
we ask them to lower momentarily when they step up to the window for ID purposes. of course, so many that wear one now do so with their nose exposed, but i'm too tired to even point out the pointlessness...
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#2295230 - 03/28/24 01:41 PM Re: Mask Policy 2024 Visa D'Kline
Paul Orlowski Offline
100 Club
Joined: Jun 2014
Posts: 183
Connecticut, USA
Like Happy, we require the consumer to pull down the mask momentarily. Given that our branches still have a plexiglass partition between the teller and the consumer, it is not an unreasonable requirement.

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