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#239836 - 09/01/04 06:45 PM Legal Name Change
Skittles 10K Club Joined: Sep 2002 Posts: 13,965 TN	This is probably going to be a silly post, but I have been asked a question. Apparently, our head of retail states it's up to the manager's discretion on whether or not to get proof of a legal name change (i.e. marriage, divorce, adoption, etc.). What does your bank do? I believe we should have proof, but want some back up. _________________________ My Opinions Only
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Operations Compliance

#239837 - 09/01/04 06:57 PM Re: Legal Name Change
SJB Diamond Poster Joined: Jun 2002 Posts: 1,210 California	I assume you have a situation where the desired name does not match their ID such as a driver's license. For a new account it seems it would be difficult to comply with the CIP rules without some proof. _________________________ My opinions are not legal advice and are worth what you paid for them.
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#239838 - 09/01/04 07:00 PM Re: Legal Name Change
Skittles 10K Club Joined: Sep 2002 Posts: 13,965 TN	This is an existing account, but the individual involved has gotten married. Do you require proof of the name change (marriage license, updated ID, etc.)? _________________________ My Opinions Only
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#239839 - 09/01/04 07:03 PM Re: Legal Name Change
waldensouth Power Poster Joined: Nov 2001 Posts: 7,988 FINALLY ABOVE the gnat line	We require a copy of the marriage license or documentation of whatever occurred to change the name of the customer before we change the name on an account. For those newly married, it would be a good time to remind them that they need to change the name on their Social Security number as well. _________________________ "Once you learn to read, you will be forever free." - Frederick Douglass My Opinion Only.
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#239840 - 09/01/04 08:07 PM Re: Legal Name Change
*PQ** Power Poster Joined: May 2001 Posts: 8,458 Somewhere	Skittles, we require proof of all name changes and the reasons. Most of the time it's either a marriage or divorce and we always require back-up documentation before making the change and we actually retain the docs in Ops as proof.
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#239841 - 09/01/04 08:17 PM Re: Legal Name Change
Walleye Woman Platinum Poster Joined: Jul 2002 Posts: 832	Quote: Skittles, we require proof of all name changes and the reasons. Most of the time it's either a marriage or divorce and we always require back-up documentation before making the change and we actually retain the docs in Ops as proof. Ditto. _________________________ Marilyn, CRCM I'd rather be fishing.
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#239842 - 09/01/04 08:56 PM Re: Legal Name Change
Wore Out Platinum Poster Joined: Dec 2003 Posts: 543 Kentucky	We require legal docs, whether it's an ID, marriage certificate, divorce decree, or other types. A copy is filed with the original and the new signature card. _________________________ Not even close to being legal advice....I have a bridge for sale too!
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#239843 - 09/02/04 11:15 AM Re: Legal Name Change
Skittles 10K Club Joined: Sep 2002 Posts: 13,965 TN	Thanks to all. I'm printing this thread for future reference. _________________________ My Opinions Only
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#239844 - 09/02/04 06:02 PM Re: Legal Name Change
MelissaAnn Platinum Poster Joined: May 2004 Posts: 537 Washington State	We required the marraige cert or divorce papers AND a copy of their new ID. If they don't have ID with the new name on it, we figure people hopefully won't take their checks or cards. We also require that we have a valid DL# on our system. In Washington State (where I am) If your name changes then your Driver's license number changes too. _________________________ "Say what you mean, mean what you say, but don't be mean when you say it."
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#239845 - 11/11/04 09:17 PM Re: Legal Name Change
Some Days You Just Can't Win Gold Star Joined: Feb 2002 Posts: 461 Mississippi River Valley	We have the same scenerio right now; we have an existing account and the individual involved has gotten married. Based on everyone's replies in this thread it appears there is not a Federal requirement to get proof of the name change (marriage license, updated ID, etc.) and that it can be left up to the banks descretion whether or not to get anything. Is that correct? _________________________ How long a minute is depends on what side of the bathroom door you're on.
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#239846 - 11/12/04 06:34 PM Re: Legal Name Change
Carly Girl Power Poster Joined: Aug 2004 Posts: 3,778 TEXAS	Yes, that is correct. You should always docement why you changed something on an account whether it be a name, adress, phone no, etc. If for no other reason, do it simply to cover yourself should it be questioned. First rule of thumb that I learned in banking is to always cover yourself!!!! Never just take a customers word for it. _________________________
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#239847 - 11/15/04 08:02 PM Re: Legal Name Change
MelissaAnn Platinum Poster Joined: May 2004 Posts: 537 Washington State	Quote: This is probably going to be a silly post, but I have been asked a question. Apparently, our head of retail states it's up to the manager's discretion on whether or not to get proof of a legal name change (i.e. marriage, divorce, adoption, etc.). What does your bank do? I believe we should have proof, but want some back up. We require a copy of the legal papers along with a current driver's license with the new name. We won't do any transactions without it. _________________________ "Say what you mean, mean what you say, but don't be mean when you say it."
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