04/07/2024
We paid an ARC ACH entry that was created from our cashier’s check. We then discovered that the original cashier’s check had already been paid. Can we return the ARC entry?
03/17/2024
How long do we have to return an unauthorized ACH debit entry?
12/05/2021
Did the CFPB issue a statement about enforcement of prohibitions on the use of estimates in remittance transfer disclosures in light of the COVID-19 pandemic?
09/12/2021
With more of our bank customers using mobile payment apps, such as PayPal, Venmo, Zelle, we are concerned about the increase in potential fraud for our customers and our bank. What steps can we take to mitigate real-time payments fraud?
05/03/2020
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
04/26/2020
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
04/19/2020
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
04/12/2020
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
04/23/2017
One of our customers had an account takeover. We called the RDFIs and sent reversals, but we got them all back unpaid. What happened?
10/16/2016
Why would my customer be making repeated purchases of Bitcoin?