02/06/2012
Are there any specific processes that institutions should use to help determine an employee’s vulnerability to being robbed?
12/12/2011
Are there any regulations with regard to the minimum retention days of branch security camera video?
07/11/2011
Joint account; A husband withdraws $100.00 from account 123456789 at the ATM. The co-owner withdraws $10,000.00 from account 123456789 at the branch. Is a CTR required?
07/04/2011
Scenario: John Doe has his and his wife's VISA-branded debit cards stolen (he has possession of both of them). The PINs are written on or in his wallet with the cards. He notifies us within a day of the loss. The Card thief uses the cards, and between both cards, spends approximately $2,700. Several transactions are at an ATM. Others are POS transaction, and we're determining now if they're PIN or Signature-based. What will the bank's liability be on all these transactions, taking the customer's negligence into account?
12/13/2010
This was our error. We linked a customer's account to another customer's card number. Of course, the customer with the card withdrew all of the other customer's money. We are reimbursing the customer whose money was withdrawn, but do we have any recourse against customer who withdrew it, since it was our error? He should have known that he did not have that much money in his account, and he should have informed us that something was wrong.
07/12/2010
Should we have cameras outdoors that cover our ATMs, parking areas, and walkways?
06/07/2010
If a bank's outside automated teller posts a deposit that includes stolen checks that are not made payable to the account holder's name, and the checks clear, thus laundered through the automated teller, for the benefit of the account holder, and the bank never monitors the checks, who is responsible for restitution of the funds stolen?
05/10/2010
Please let us know what is required for an ATM security evaluation. Are there specific things we should include or expect in such an evaluation?
04/26/2010
The independent auditor who completed our BSA compliance review suggested that our bank should find a way to include customer ATM withdrawals when aggregating cash-out transactions for CTR purposes. Most of our customer ATM activity is at other banks' machines, because we only have two ATMs ourselves. Should be include withdrawals made at those other banks' machines, even though we didn't pay out the cash ourselves?
03/22/2010
Regarding foreign ATM deposits of more than $10,000, we have no way to identify if they were made by cash or check. Is there any responsibility for BSA reporting in these instances?