12/24/2017
We are thinking of posting No Guns/No Hats/No Hoods signs at our locations. To handle any customer concerns does anyone have talking points for employees to discuss with customers concerns/complaints?
03/04/2013
When training bank employees, what is the minimum training allowed? We are getting a new core this year and it is going to monopolize a lot of time training for it. We want to stay within the legal guidelines and maintain a curriculum, but need to streamline it for core training purposes.
03/22/2010
Regarding foreign ATM deposits of more than $10,000, we have no way to identify if they were made by cash or check. Is there any responsibility for BSA reporting in these instances?
03/30/2009
Does the Federal Privacy Act prohibit a bank from verifying funds for another bank if a customer presents a check drawn on a customer's account?
03/23/2009
Can someone please explain what “push” and “pull” mean in regards to e-banking?
12/08/2008
Among credit risk, market risk and operational risk, developing a good operational risk management program seems to be the most challenging. Can't our existing compliance processes (e.g., AML, Red Flags, GLBA, etc.) contribute to operational risk management?
11/10/2008
Does the Patriot Act require that national banks update existing customers and merged customer CIP information? Do we have to update customers with a P.O. Box as their physical address if they have had their accounts with the bank since before the Patriot Act was written or were customers with a merged bank?
10/13/2008
On What do Red Flag Examiners Focus ?
10/06/2008
Question: What would an examiner look for?
04/21/2008
During 2007 Security Officers Training in Philadelphia, someone spoke about the "Clean Desk Act". Can you tell me where I can find information on this and do any of the regulatory agencies have specific regulations on this?