Latest Security - Deceased Customer Topics

In each of my presentations to financial institutions, I try to get some feeling and opinions from those attending on what is wrong, or what needs to be fixed, in the banking industry.

Question: We had numerous calls about the credit card article ("Credit Card Numbers For ID", Vol. I, Num. 6).

In teaching classes in Bank Security to front line personnel over the past two weeks, an interesting phenomenon occurred.

A teller in Spokane refused to serve a man dressed in dirty construction clothes.

In 1987 First American Bank of Maryland was having a problem trying to fill a growing number of teller positions.