03/19/2012
In suspicious activity reporting, how long after the original SAR is filed should the bank track and try to connect to that ring before filing a new SAR. Updates or amendments to SAR's filed in the past seem to diminish the value of the information if we are updating reports from sometimes years in the past.
02/20/2012
I have noticed that we have a retired employee that when she accesses her safe deposit box, she goes into the office that used to be hers (which is now someone elses) and opens her safety deposit box right there in front of our employee. Is this wrong?
02/06/2012
Are there any specific processes that institutions should use to help determine an employee’s vulnerability to being robbed?
01/30/2012
Our Security manager often doesn't get notified of a security event for days or weeks. By the time she gets information, the event is old news if she gets the news at all. How can we get information about security-related issues to our Security Manager in a timely way?
01/09/2012
I work at a satellite call center located at one of our Michigan credit union's branch offices. Recently, we have been required (and trained) to complete the recommended 2-person opening procedure for just our part of the branch building. Most of us at the call center are part-time. I'm very uncomfortable performing a security procedure as a call rep and am interested in my employer's liability should there be an incident where someone gets hurt. Do I have the right to refuse since I see this as potentially hazardous and not in my job description.
12/05/2011
An employee in a company's accounting department pays a personal debt by ACH using the company's business checking account information. The employee is authorized to make ACH's for the company for business purposes only. The debt collection firm accepted the information and originated the ACH to be paid from the business account to the debt collection firm's account. The debt collection firm did not know, nor had they any reason to know, that the account was a business account. The debt collection firm believed the account was the employee's personal account. Who is responsible for the loss if the employee/wrongdoer cannot be located?
11/21/2011
Our bank has approximately 50 employees, and due to our size, numerous employees have access to other employee accounts. How should this be handled to make sure other employees are not trying to view these accounts?
08/15/2011
I am an employee of Standard Bank South Africa. One of our clients inherited shares in Herbal Life from her late husband. In order to have the shares transferred into her name, she has been told that she needs a Medallion Signature Guarantee. We do not have this service in South Africa, and the US Consulate could not help us in this regards. Please advise how our client can obtain the Medallion Signature Guarantee here in South Africa.
03/07/2011
We recently had a member come in and pay off her auto loan in cash, $10,500. She however had a non member with her who had the cash in her possession and handed it to the teller. When asked to produce ID for the large sum of cash she said that she did not want to. She would be the conductor but her identity is unknown. How should the CTR be filled out?
01/24/2011
How many people with what titles are needed for security purposes to open and close a bank during a normal work day?
