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Running a fingerprint check just became much more valuable as a tool for pre-screening in financial institutions.

In teaching classes in Bank Security to front line personnel over the past two weeks, an interesting phenomenon occurred.

A teller in Spokane refused to serve a man dressed in dirty construction clothes.

In 1987 First American Bank of Maryland was having a problem trying to fill a growing number of teller positions.

How many times during the day do you hear from customers and/or fellow employees-"Couldn't you make an exception-just this once...please?"