12/02/2002
We are adding cameras in our safe deposit box area. Should we position the cameras to cover the area inside the safe deposit vault or just the outside door? If inside, how do we address the privacy of customers who are accessing their safe deposit boxes?
09/01/2002
Question: Should we provide more than two keys to any safe deposit renter?Answer: There is no federal law or state banking regulation that says that no more than
07/01/2002
By A.H. "Buck" Shuller, CFE, LPI
07/01/2002
We had a customer ask us if we wanted to search his briefcase before he made a deposit and entered the safe deposit area. We said "No". We have policy and procedures for the safe deposit box area, but they do not address a search. Because of acts of terror do you have any suggestions for the possibility of searching a customer's belongings such as passing a wand over the bag or satchels before allowing entry into the safe deposit box area. Banks do not know what is kept in a customer's box. What about his privacy? Is this an issue for other banks?
06/17/2002
Our bank provides safe deposit customers a list of inappropriate objects that are not to be kept in safe deposit boxes. Does anyone have a process for actually inspecting what the renter is putting in the box? In this age of terrorism, etc.. is there any method/practice to screen what is being put into the safe deposit box? This question was prompted by a branch manager who was asked by a non-customer if they could rent a safe deposit box for a "peculiar container".
06/03/2002
One of our branch managers got a call from a customer asking whether or not he would be allowed to put a gun in his safe deposit box. This one has stumped us. If the customer didn't call us, we'd be none the wiser. But now that we know he wants to do it, do we have the right to tell him what he's allowed to have in his box?
05/06/2002
We are a community bank in Kentucky. One of our employees recently attended a safe deposit seminar presented by Ken Golliher. After attending, we have brought up the fact that we should be changing the locks on surrendered boxes prior to reissuing them. We are having trouble convincing our security guy that this is suppose to be a standard practice. Our ADT locksmith informed us that we was only aware of one bank in the state of Kentucky that is doing this. Could this be true?
05/01/2002
(Editor's Note: Legislation has again been introduced to change the limits of FDIC Deposit Insurance which, if passed, will initiate many questions from our depositors.
04/01/2002
04/01/2002
Are there any banks that use the thumbprint program on customers that want to open a new account?