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In teaching classes in Bank Security to front line personnel over the past two weeks, an interesting phenomenon occurred.

A teller in Spokane refused to serve a man dressed in dirty construction clothes.

In 1987 First American Bank of Maryland was having a problem trying to fill a growing number of teller positions.

How many times during the day do you hear from customers and/or fellow employees-"Couldn't you make an exception-just this once...please?"

If the potential customers sitting at your desk are husband and wife, are between 35 and 54 years of age, and both hold jobs, odds are they came to you for a loan, not to buy a certificate of depos