07/23/2012
Can the successor trustee use their name and Social Security number for titling with the trust name listed secondary? I have a copy of the appointment of successor trustee for my customer. She receives checks payable to her as successor trustee for the trust. Do I need the customer to obtain a TIN for the trust?
04/02/2012
Can a Power of Attorney designate POD for a social security representative payee account?
03/12/2012
We know that tax refunds should not be deposited into an account that does not belong to the taxpayer. Are Social Security checks the same way, and are direct deposits for payroll the same?
02/06/2012
Is it proper for a merchant to require a customer to give his Name, Phone Number "and" SSAN in order to cash a check?
01/30/2012
When opening a Representative Payee account, I have always been instructed to request the documentation from Social Security appointing the Representative to set up the account. Is this correct, or can just a copy of the check be used?
01/09/2012
Social Security has notified us that one of our members passed away in March but SS continued to send the money into the account with us. Now, SS wants us to refund over $6000 to them and there are no funds in the account (as a matter of fact - the account is currently overdrawn). Are we required to return 7 months of SS benefits even if there is no money in the account? Is there no liability on SS's part to stop the payments?
12/05/2011
Is there any regulation that requires obtaining/retaining a copy of a social security number and drivers license for any and all checks cashed for a non-customer, whether it is an on-us check or a check from a non-customer to an existing bank customer? We do understand the need to pull OFAC on all transactions that involve a non-customer no matter the amount of the check. It is very time consuming to make copies of IDs and the checks. Are examiners going to the extreme? If we check identification, it seems that with the OFAC that should suffice. Are all banks required to do this now?
12/05/2011
Can we pull a credit report on a customer without their consent? We have a customer who wants to consolidate some credit card debt. We told her that she needed a co-signer. She gave us her husband's social security number. Can we pull a credit report without his authorization?
10/17/2011
We have a customer that has deposited a fraudulent check to an account that only receives Social Security direct deposit. Do we have the right to charge the check back to that account?
10/03/2011
Is it proper for a bank to reclaim a customer's social security funds that were direct deposited on June 3 if the person died on June 2?